About – AIG Travel Insurance
AIG Insurance has over 90 million clients! That says a lot for our capabilities, our service delivery and our ability to meet the needs of our clients every time.
Global Leaders in Travel Cover
We are global leaders in the insurance industry. We use various means to formally and informally collect feedback to measure our performance.
We will work with our clients to define which levels of service you are happy with and where we can improve.
We Keep you Happy with our:
- Response times – phone, email requests
- Complaints/compliments process
- Feedback from customer survey
How we Achieve Consistency
Consistency in service and key performance areas is achieved through the implementation of a highly trained and skilled staff.
AIG has established processes in place to resolve issues when they arise, and are managed though our management team.
We pride ourselves in the travel insurance we provide for our clients. We always provide a support team where clients can email or call when they have any questions reading our products.
Services – AIG Travel Insurance
Take the hassle out of all your travel arrangements, by making sure that the most important part of your travel is covered – travel cover.
There is no need to make appointments, and stand in queues, waiting months to get your documentation, or paying prices that are just not affordable.
AIG Insurance makes travel insurance a breeze.
AIG makes the entire travel insurance process just right for you. We are affordable, we cover all emergencies, we take care of your luggage, and we are the travel insurance experts.
Our leisure and business travel insurance plans include a number of benefits and value added services, as we believe in giving more than you pay for. It’s as simple as clicking online, receiving a quote, and getting covered.
To get covered with AIG, clients can get travel cover for multiple trips if under 70 years old. Get cover for overseas trips when travelling as a group or family if under 70 years old.
Cover for People over 70
Travellers who are over 70 years have an option to take international or domestic travel insurance as well, terms and conditions apply.
Summary of Services
- Travel Insurance
- Family Protection Plan
- Cancer Care Plan
AIG Provide Top Class Travel Insurance when you Need it
AIG Insurance is simple, accessible and worth your time. We are the most reputable travel insurance company in the country, with a client satisfaction rate which exceeds any other insurance company.
Getting Covered is Simple
Our clients simply love working with us, as we deliver fast, and cover you when you need it.
With most technology making life easier, through online platforms, we combine online accessibility and the personal touch of a specialised consultant team, to deliver exceptional quality service.
You can register and login to our website, and get an insurance quote online, in the fastest turnaround times, or simply give one of our team members a call on our toll free number.
Clients can also email us, and we will call you back immediately.
How to Make an Insurance Claim
To claim, you can just access a claim form, and attached whichever documents need to be provided. These documents are specified in your policy contract, and are easily understandable, and specific. Download, print, complete, and submit!
Getting Hold of us in an Emergency
Then all you have to do is waiting for us to process your claim and pay you out. All claim queries can be handled through our contact number 1800 017 682, between 08h00 and 18h00 Monday to Friday!
We have an emergency assistance team on hand 24 hours a day. To assist you with any emergencies that may happen whole you are away. Although we don’t like to think something like this might happen, the reality is, it can.
It you need any medical assistance, hospital care, emergency evacuation or surgery, our travel insurance options all include a medical emergency care plan. Our emergency call number is free to clients and can be reached anytime.
We Value your Feedback
We learn from our client’s feedback, we grow through development, and we thrive on comments which are positive. We learn from negative feedback and improve on our services going forward from any feedback we receive from our clients.
We are open to all communication between you and our teams, and look forward to assisting you with your future travel insurance plans.
Ph: 011 551 8000/1
Fx: 011 551 8653
Postal AddressPO Box 31983, Braamfontein, 2017, South Africa
- Monday 08:00 – 18:00
- Tuesday 08:00 – 18:00
- Wednesday 08:00 – 18:00
- Thursday 08:00 – 18:00
- Friday 08:00 – 18:00
- Saturday 08:00 – 13:00
- Sunday Closed –